Customer Service
Customer Service
Customer Service
Store Policies
Ordering Online
Ordering Online with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. Please write your order number on the check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to:
American Scientific Resources, Inc.
1112 Weston Rd., Unit 278
Weston, FL 33326
USA
Terms of Use
Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
Trademarks
All trademarks appearing on the service are trademarks of their respective owners.
Shipping Methods
Flat rate shipping and handling costs are calculated for each product that we sell and will be shown and automatically included in your total order cost.
Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item.
Kidz-Med products will be shipped to you via USPS priority or overnight. If you have a special request, please feel free to contact us at info@kidzmed.com. We will make every attempt to ship your order from our warehouse within 3 business days of receipt of your order. However, your shipment may be delayed for any number of reasons, namely technical order problems, severe weather, or other reasons beyond our control.
All orders placed Friday after 2PM Eastern or on a weekend day, will be shipped the following Monday.
Canadian or international customers must take into consideration that there will be additional wait time due to customs.
Most Kidz-Med products may be shipped anywhere within world.
If you provide us with an e-mail address, we値l notify you both when we receive your order, and when it is shipped from our warehouse. If a traceable method is required, we値l let you know the tracking number so that you can determine when your package will arrive. Some of our items require that someone be available to sign for the delivery.
If you desire insurance, or other special services, please contact us at orders@kidzmed.com, and we値l do our best to get what you need. Naturally, any expedited or special service costs will have to be passed on to you by Kidz-Med.
All orders placed with Kidz-Med will not be charged to you on your credit card until the item is actually shipped from our warehouse. We will never intentionally offer a product that is not immediately available in our warehouse for shipment. However, due to circumstances beyond our control, we may occasionally experience high product demand that would cause us to be temporarily out of stock. If this should happen, we値l let you know right away, and give you our best estimate as to when the item will become available for shipping. We値l then give you the option to wait until the item is available, or to cancel your order. This is why it痴 important that you provide us with a daytime phone number and/or an e mail address with your order.
Any special shipping information related to a product will be indicated with the S & H charges on the ordering page.
Occasionally packages are returned to us as undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than 0 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
When the carrier returns an undeliverable package to us, we issue a full refund (less shipping charges).
Returns
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us within 5 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.
If you would like to return an item for a refund of the purchase price or for a replacement item, please contact orders@kidzmed.com or our Customer Service Department at 1-866-KIDZMED (543-9633), Monday-Friday 9am to 5pm EST. Please be sure to include your order number in your correspondence.
Returns or exchanges will be accepted with 30 calendar days of the purchase with proof of purchase. After that time, a store credit will be issued. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. If you would like to return an opened product, a store credit will be issued.
If merchandise is defective or damaged upon receipt, please contact us within 5 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.
Manufacturers limited warranties will apply for each product against product defects (see below).Returned items should be shipped back to:
American Scientific Resources
Returns
9929 East Washington St.
Unit C
Chagrin Falls, OH 44023
USA
Please Note: We have real people in our warehouse who take special care that your order gets to you in good condition and in a timely manner. Unfortunately, shipping and handling and return shipping charges are not refundable.
Warranty
All of our Kidz-Med products carry a one (1) year limited warranty from the date of purchase against manufacturing defects under normal, non-commercial usage and when used as directed by attached or enclosed instructions.
This warranty applies only to the original purchaser, and is not transferable. You must have your original proof of purchase when requesting a refund or replacement item under warranty. Kidz-Med will have the option to offer replacement parts if they are available. We reserve the right to make the final determination as to whether the returned item is covered under the limited warranty. See our Returns section for instructions on how to return an item under warranty.
